f you have received a faulty wine, we are of course happy to help. You can report the affected bottles to us within two years of the purchase date, and we will credit you for the value of the wine.
Please note that depending on the wine and quantity, we may request the bottles to be returned for inspection. They should still be at least two-thirds full.
After our customer service team has inspected the defective bottle, we will issue you a voucher for the value of the defective bottle, which you can use for your next purchase. The voucher remains valid indefinitely.
If you would like a replacement, we will have to create a new order for you. Please note that for orders under CHF 99.00, a shipping fee of CHF 15.00 will apply.
No, ordering on dmvini.ch is only possible for persons 18 years of age and older. By submitting your order, you confirm that you are of legal age and have provided correct information about your age, name, and address.
If minors place an order based on false information and without the consent of their legal guardians, this contract is invalid according to the Swiss Civil Code (Art. 13 ZGB in conjunction with Art. 19 OR). Minors have limited capacity to act without the consent of their legal guardians and cannot, in principle, enter into legally binding obligations. dmvini.ch reserves the right to take legal action and claim damages in the event of demonstrably false age information.
Please note: Persons with custody or legal authority are liable in accordance with the statutory provisions for all damages incurred by dmvini.ch as a result of orders placed by minors using false information.
dmvini.ch only enters into contractual relationships with customers of legal age. Therefore, by submitting their order, customers confirm that they are at least 18 years of age.
The request for your date of birth during registration is for security purposes and to comply with the Youth Protection Act.
Detailed information can be found here.
Ordering a single bottle is easy at dmvini.ch. We don’t have a minimum order value, and you can put together your selection from individual bottles according to your preferences. We don’t have any sorting requirements.
Yes, we are happy to accept your order by phone or email if you prefer.
Depending on your specified country of origin, you can pay securely and conveniently in CHF at dmvini.ch. We offer various payment methods: credit card, PayPal, Twint , advance payment, or invoice (invoice payment is not available for new customers). Your security is our priority – all order data, including payment information, is transmitted using at least 128-bit encryption (SSL).
Please note: If you pay by invoice, we will only ship your order after we have received your payment.
For credit card payments, we use additional security procedures such as Mastercard Secure Code and Verified by Visa . For PayPal payments, your account is debited immediately after your order is completed, allowing us to ship your order promptly.
If you have any questions about our payment options, simply send us an email to dmvini@dmvini.ch – we’ll be happy to help.
Our basic delivery times (approx. 2-5 working days) for deliveries within Switzerland.
International deliveries can take up to 10 working days depending on customs clearance.
We offer free shipping throughout Switzerland for orders over 99.-.
Delivery costs in Switzerland for orders under a total value of CHF 99 are CHF 15 per order.
International shipments are charged according to the logistics partner’s price list. You can find an overview here
Yes, our online store is aimed at a global audience. *
Please note, however, that for deliveries outside of Switzerland, the customer is responsible for all customs and VAT costs incurred in the destination country. The Swiss VAT included in the order value will be refunded retroactively upon presentation of official proof of payment of the VAT paid in the destination country. Without appropriate proof, a refund of Swiss VAT is not possible.
You can get an overview of our delivery charges abroad at the following link.
* Unfortunately, spirits cannot be delivered abroad.
Sustainability is a top priority at DM Vini, which is why we pack our shipments in the boxes that would otherwise end up in our cardboard recycling. This not only saves us the resources needed to produce new cardboard boxes, but also avoids the CO2 emissions associated with shipping new boxes to us.
In wet weather conditions, we are unfortunately forced to use plastic to protect the boxes.
No worries – this happens very rarely, but if your order arrives damaged, it is of course insured, and you are entitled to a replacement for the affected items.
Please follow these steps:
We’re always happy to assist you with any questions!
At DM Vini we differentiate between the two services aperitif and tasting.
An aperitif includes a carefully curated antipasti platter, available in various sizes. This typically includes a selection of cold cuts, cheeses, olives, and the like, and is perfectly paired with a suitable wine. The wine is charged at the regular bottle price.
In contrast, a wine tasting focuses exclusively on wine, with bread and grissini served to neutralize the flavors. A wine tasting can be booked either as a guided or self-guided event.
Our selection includes wines from all major Italian regions – from Tuscan Chianti and Piedmont Barolo to elegant white wines from South Tyrol. Many come from small, artisanal producers.
Yes, in addition to Italy, we carry selected premium wines from France, Spain, Switzerland, and other European regions.
Yes, we offer various certified organic wines and expressive natural wines, produced sustainably with minimal intervention.
Our Grappa selection ranges from mild, young distillates to aged, complex Grappas matured in wooden barrels – perfect as a digestif or gift. At DM Vini, you will find renowned premium brands such as Berta and Nonino, as well as Marzadro, and smaller family-run producers like Villa de Varda. We offer almost everything a Grappa enthusiast could wish for – from classic varieties to exclusive niche products.
Our fine food selection includes pasta, sauces, pâtés, marinated antipasti, olive oils, balsamic vinegar, Panettone, and Colombe – all directly from Italy.
Almost all. We mainly work with small, carefully selected Italian producers who stand for quality, regionality, and authentic craftsmanship.
Panettone is available during the Christmas season, Colombe at Easter – both from renowned traditional Italian bakeries.
Yes, in the greater Lucerne area, we create exclusive gift baskets individually – from small treat boxes to high-end presentation baskets for companies. Gift baskets can be picked up at our Vinothek in Lucerne or Emmen. We also offer personal delivery in Lucerne and the surrounding area. For questions or special requests, please contact us by email or phone.
Yes, our vouchers are available online or in-store. They can be redeemed on-site in one of our Vinotheks (Lucerne or Emmen) or conveniently online via voucher code.
For wine lovers and connoisseurs of fine specialties, we offer many exclusive gift ideas – from premium wines and Grappas to Italian delicacies, olive oils, Panettone, and our popular gift baskets. Especially sought-after are gift sets with wine or Grappa and matching glasses, or Magnum bottles in elegant wooden boxes – a stylish gift for special occasions.
Explore our gift overview for connoisseurs and wine lovers.
Yes, we provide advice by phone, email, or on-site at our Vinothek (Emmen or Lucerne) to help you find the right wine or the perfect gift.
The stock in our online shop is up to date. On each product detail page, below the price and the add-to-cart button, you can check the current availability – even by location. If the total stock is too low, an error message appears during checkout. For limited wines, quantities may also be restricted.
Our newsletter subscribers are regularly informed about new arrivals, limited editions, and seasonal specialties. You can subscribe directly here – unsubscribe at any time.
